General Troubleshooting

• Restart your Device
• If you are using a router, try restarting it
• Try turning off and back on Screen Sharing
• Restart your computer
• Redownload and Reinstall the Application

Troubleshooting

• Make sure to follow the connection instructions.
• Make sure you enter a password. This is mandatory!
• Your iPhone/iPod touch and computer need to be connected on the same WiFi network. 
• If necessary, you can also connect through an ad hoc connection.
  
• If you run a firewall, make sure port 5900 is opened on your router and correctly redirects to your computer. Check your router' user manual to see how to open ports
• Some anti-viruses or other software could block port 5900. Check the software's user manual for more information.
  
• Make sure Apple's default firewall allows connections to Screen Sharing.
• Wake On Demand. Please read this note from Apple Support page

Configuring TouchPad is a 2 steps process: setting up your computer and add or congigure the servers list in TouchPad.

Step 1: Configuring your computer

OS X 10.4 Tiger and up

1. Open System Preferences in the Dock or the Apple menu
   
2. Click on Sharing
3. Enable Screen Sharing (named Apple Remote Desktop on Tiger)
   
4. Click on the «Computer Settings...» button (named «Access Privileges...» on Tiger)
   
5. Enable the «VNC viewers may control...» settings and enter a password, which will be used by TouchPad
6. Click OK
7. You're done!
   

Windows XP, Vista and 7

Edovia recommends using TightVNC or UltraVNC, which are free VNC server softwares. Other VNC servers such as RealVNC are also supported but we think both TightVNC and UltraVNC gives the best experience and are the easiest to work with.

TightVNC installation

1. Download TightVNC (http://www.tightvnc.com/download.php)
2. Install and launch the software
3. We recommend that you check "Register TightVNC Server as a system service"
   
4. Find the TrightVNC icon in the system tray
5. Double-click on it
6. The settings window will appear
7. You might want to turn off "Hide Desktop wallpaper" but this is not mandatory
   
8. Notice the port number. You will need this information later to add a server manually
9. Set a new password and write it down. You will need it to setup TouchPad later
10. If Windows asks you to allow TightVNC to make changes to this computer, click Yes
    
11. Click OK to close the window
12. Hover your mouse cursor over the TightVNC icon in the system tray. You'll see the IP Address of your computer. Write it down. This will be needed when you add a server manually in TouchPad
13. You're done!

UltraVNC installation

1. Download UltraVNC (http://www.uvnc.com/download/1082/1082full.html)
2. Install and launch the software
3. We recommend that you check "Register UltraVNC Server as a system service"
   
4. Find the UltraVNC icon in the system tray
5. Right-click it and select Admin Properties
6. The settings window will appear
7. You might want to turn off "Remove Aero" and "Remove Wallpaper for Viewers" but this is not mandatory
   
8. Notice the port number. You will need this information later to add a server manually
9. Under Authentication, set a new password and write it down. You will need it to setup TouchPad later
10. If Windows asks you to allow UltraVNC to make changes to this computer, click Yes
    
11. Click OK to close the window
12. Hover your mouse cursor over the UltraVNC icon in the system tray. You'll see the IP Address of your computer. Write it down. This will be needed when you add a server manually in TouchPad
13. You're done!
    

Linux

These instructions refer to a Ubuntu setup so settings may change from a distribution to another. Please refer to the Linux distribution help manual for more information.

1. In the system menu, select System > Preferences > Remote Desktop
   
2. Enable «Allow other users to view your desktop»
3. Enable «Allow other users to control your desktop»
4. Enable «Require the user to enter this password» and enter a password. Write it down as you'll need it when configuring TouchPad
5. Click the Close button
6. You're done!
   

Step 2: Configuring TouchPad

Configuring a server automatically detected by TouchPad

TouchPad uses the Bonjour protocol to find nearby computers that it can connect to. Found servers are automatically added to the list.

1. Open TouchPad on your iPhone, iPad or iPod touch
   
2. Tap on the Settings icon (top right)
3. Tap the blue arrow button for the server you'd like to configure
4. Tap on the Password field and enter the password you've previously entered on your computer
5. Select the server type. TouchPad will try to determine this value but you may have to manually set it
6. Tap on the Servers button (top left) to go back to the Servers list
7. Tap on the configured server. You should see a checkmark once TouchPad is connected to your computer
   

Adding a server manually

For some Linux distributions or Windows, you will need to enter servers manually. This method can also be used for Macs when the Bonjour service is not available or if TouchPad does not find your Mac.

1. Tap on the + button (top left)
   
2. A »New Server» form will appear
3. Enter a Name, IP Address, Port Number and Password for your computer. This information was obtained when you configured your computer earlier.
4. Select a server type. This information is very important to make sure TouchPad works correctly
5. Tap the Save button
6. Once back to the Servers list, you should see your newly added server.
7. Tap on the configured server. You should see a checkmark once TouchPad has established a connection with your computer
   

If the firewall of your operating system is activated, it is important to ensure that the VNC connection between your computer and TouchPad is permitted. Also make sure that your router also allows the same connection. Please refer to the manual of your router for more information.

OS X 10.5 Leopard and up

1. Open System Preferences from the Dock or the Apple menu
   
2. Click on Security
   
3. If the Firewall is enabled, make sure Screen Sharing is allowed to connect

OS X 10.4 Tiger

1. Open System Preferences from the Dock or the Apple menu
   
2. Click on Sharing
3. Click the Firewall tab
4. Make sure Apple Remote Desktop is allowed to receive connections

Windows XP, Vista and 7

1. Click Start > Control Panel > Windows Firewall
   
2. Click on the Exceptions tab
3. Make sure your VNC server software (TightVNC, RealVNC, UltraVNC, etc.) is visible in the list
4. If that's not the case, click on «Add program...» and add the VNC server program you currently use
5. Click OK to close the window

Linux

Settings may change from one distribution to another. Please refer to the instruction manual for your Linux distribution for more information about the firewall configuration.

Here is a guide that let’s you connect your iPhone, iPod Touch or iPad to your computer without having to use any Wifi Router, the connection will be direct, also called AdHoc Wifi connection.

OS X 10.4 Tiger and up

1. Click on wireless icon on taskbar, Select «Create Network»
2. Type a name for the new Network
3. On your iPhone, iPod touch or iPad, go to Settings > Wi-Fi Networks
4. You should be able to see the network name listed
5. Tap on the name and iPhone will try to connect
6. Wait until the network icon is visible
7. You're ready to connect!

Windows XP, Vista and 7

1. Open Connect to a Network by clicking the Start button , and then clicking «Connect to»
2. Click Set up a connection or network
3. Click Set up an ad hoc (computer-to-computer) network, click Next, and then follow the steps in the wizard
   
4. On your iPhone, iPod touch or iPad, go to Settings > Wi-Fi Networks
5. You should be able to see the network name listed
6. Tap on the name and iPhone will try to connect
7. Wait until the network icon is visible
8. You're ready to connect!

Linux

Settings may change from one distribution to another. Please refer to the instruction manual for your Linux distribution for more information about the Ad Hoc connection configuration.

If you prefer to connect TouchPad directly to your computer without having to go through a WiFi connection, it is possible to create a computer-to-computer connection via Bluetooth under some conditions.

Important note:

This method only applies to iPhones with Internet Tethering enabled. While Tethering is meant to connect your devices to the Internet, this method will actually connect TouchPad to your computer locally, so your data plan will not be affected.

Depending on your mobile carrier, Internet Tethering may not be available on your iPhone. Contact your mobile carrier for more details.

This method is not officially supported. Official methods to connect are through a WiFi connection or through an Ad Hoc network.

Setup for using the USB cable

1. On your iPhone go to Settings > General > Network
2. Enable Internet Tethering. You will be prompted to choose between Bluetooth and USB cable. Choose USB cable.
3. Your Mac will find a new network service automatically. You can configure it to your needs in System Preferences > Network, but in most cases, the default settings will do.
4. Once the Network connection is established, you will see a blue bar on the top of your iPhone's display indicating that tethering is active.
5. Now launch TouchPad on your iPhone and proceed to the connection manager.
6. You should now see your computer just like you would under a WiFi connection.

Setup for using a Bluetooth connection

1. Before you can use TouchPad through Bluetooth, you need to pair your computer with your iPhone, iPad or iPod touch. Use the Bluetooth Setup Assistant to pair with your iPhone. Choose "Set up Bluetooth device" from the Bluetooth status menu in the menu bar and follow the onscreen instructions.
2. On your iPhone go to Settings > General > Network
3. Enable Internet-Tethering.
4. Your Mac will add a new network service automatically. You can configure it to your needs in System Preferences > Network, but in most cases, the default settings will suffice.
5. Once the Network connection is established, you will see a blue bar on the top of your iPhone's display indicating that tethering is active.
6. Now launch TouchPad on your iPhone and proceed to the connection manager.
7. You should now see your computer just like you would under a WiFi connection.

Mac only! To use 4 finger gestures in TouchPad, you need to enable exposé on your computer and map F keys to those gestures.

1. Open System Preferences from the Dock or the Apple menu
2. Click on Exposé & Spaces
3. Select the Exposé tab
4. Note the F key shortcuts for Exposé
5. On your iPhone, iPod touch or iPad, open TouchPad
6. Tap on the Settings icon (top right)
7. Tap on Settings
8. In the Four Fingure Gestures section, select the desired shortcuts to match your Mac's Exposé shortcuts
   

Mac only! TouchPad lets you use the pinch gesture to zoom your computer's screen. This is particularly useful when you are standing far from the screen.

1. Open System Preferences from the Dock or the Apple menu
2. Click on Universal Access preferences
3. Set Zoom to On
4. You're done! You can now pinch in or out to zoom your computer's screen!

* Note: if screen zooming stops working on TouchPad, it may be because Zoom has been disabled on your Mac. If this happens, follow the steps again but turn Zoom off before turning it On.

Here is a list of Multi-Touch gestures you can do with TouchPad:

1 Finger Gestures

• Tap to click
• Dragging (drag lock): tap-tap-hold-drag
• Tap down and hold for Dock Exposé (Mac only)

2 Fingers Gestures

• Scroll vertically and horizontally
• Secondary tap: tap screen with both fingers at the same time
• Right click

3 Fingers Gestures

• Swipe left or right to navigate (ex: Safari, Firefox, etc.)
• Swipe up or down to move in a list

4 Fingers Gestures

• Swipe left or right for app switching
• Mac Only! Swipe up or down for Exposé

• QWERTZ (Germany, Austria)
• QWERTY (Canada)
• AZERTY (France, Belgium, etc.)
• QWERTY (USA, Canada, UK)
• QWERTY (Italy)
  
• QWERTY (Spain)
  

TouchPad sends keystrokes to your computer, not characters. For example, when you tap on the Q letter, it sends the corresponding keystroke, not the letter Q. This means that if your device has a different keyboard layout than your computer, some keys may be misinterpreted.

Keyboards need to match. For example, if the French Canadian keyboard is enabled on your computer, you need to use the same keyboard and locale on your device.

We'll be adding additional keyboards in future updates. If you'd like a keyboard to be added, please contact us with the desired keyboard and your country.

General Troubleshooting

• Restart your Device
• If you are using a router, try restarting it
• Try turning off and back on Screen Sharing
• Restart your computer
• Redownload and Reinstall the Application

Troubleshooting

• Make sure to follow the connection instructions.
• Make sure you enter a password. This is mandatory!
• Your iPhone/iPod touch and computer need to be connected on the same WiFi network. 
• If necessary, you can also connect through an ad hoc connection.
  
• If you run a firewall, make sure port 5900 is opened on your router and correctly redirects to your computer. Check your router' user manual to see how to open ports
• Some anti-viruses or other software could block port 5900. Check the software's user manual for more information.
  
• Make sure Apple's default firewall allows connections to Screen Sharing.
• Wake On Demand. Please read this note from Apple Support page

Configuring NumPad is a 2 steps process: setting up your computer and add or configure the servers list in NumPad.

Step 1: Configuring your computer

OS X 10.4 Tiger and up

1. Open System Preferences in the Dock or the Apple menu
   
2. Click on Sharing
3. Enable Screen Sharing (named Apple Remote Desktop on Tiger)
   
4. Click on the «Computer Settings...» button (named «Access Privileges...» on Tiger)
   
5. Enable the «VNC viewers may control...» settings and enter a password, which will be used by NumPad
6. Click OK
7. You're done!
   

Windows XP, Vista and 7

Edovia recommends using TightVNC 2.0 or later, which is a free VNC server software. Other VNC servers such as RealVNC or UltraVNC are also supported but we think TightVNC gives the best experience and is the easiest to work with. You can download the latest version at http://www.tightvnc.com/download.php.

These instructions are reffering to TightVNC but can be applied to any VNC server. The steps may be different from a version to another so please refer to you VNC server manual for additional information.

1. Find the TightVNC icon in the system tray and double-click it
   
2. The settings window will appear
3. Notice the port number. You will need this information later to add a server manually
4. Set a new password and write it down. You will need it to setup NumPad later
5. Click OK to close the window
6. Hover your mouse cursor over the TightVNC icon in the system tray. You'll see the IP Address of your computer. Write it down. This will be needed when you add a server manually in NumPad
7. You're done!
   

Linux

These instructions refer to a Ubuntu setup so settings may change from a distribution to another. Please refer to the Linux distribution help manual for more information.

1. In the system menu, select System > Preferences > Remote Desktop
   
2. Enable «Allow other users to view your desktop»
3. Enable «Allow other users to control your desktop»
4. Enable «Require the user to enter this password» and enter a password. Write it down as you'll need it when configuring NumPad
5. Click the Close button
6. You're done!
   

Step 2: Configuring NumPad

Configuring a server automatically detected by NumPad

NumPad uses the Bonjour protocol to find nearby computers that it can connect to. Found servers are automatically added to the list.

1. Open NumPad on your iPhone, iPad or iPod touch
   
2. Tap on the Settings icon (top right)
3. Tap the blue arrow button for the server you'd like to configure
4. Tap on the Password field and enter the password you've previously entered on your computer
5. Tap on the Servers button (top left) to go back to the Servers list
6. Tap on the configured server. You should see a checkmark once NumPad is connected to your computer
   

Adding a server manually

For some Linux distributions or Windows, you will need to enter servers manually. This method can also be used for Macs when the Bonjour service is not available or if NumPad does not find your Mac.

1. Tap on the + button (top left)
   
2. A »New Server» form will appear
3. Enter a Name, IP Address, Port Number and Password for your computer. This information was obtained when you configured your computer earlier.
4. Tap the Save button
5. Once back to the Servers list, you should see your newly added server.
6. Tap on the configured server. You should see a checkmark once NumPad has established a connection with your computer
   

If the firewall of your operating system is activated, it is important to ensure that the VNC connection between your computer and NumPad is permitted. Also make sure that your router also allows the same connection. Please refer to the manual of your router for more information.

OS X 10.5 Leopard and up

1. Open System Preferences from the Dock or the Apple menu
   
2. Click on Security
   
3. If the Firewall is enabled, make sure Screen Sharing is allowed to connect

OS X 10.4 Tiger

1. Open System Preferences from the Dock or the Apple menu
   
2. Click on Sharing
3. Click the Firewall tab
4. Make sure Apple Remote Desktop is allowed to receive connections

Windows XP, Vista and 7

1. Click Start > Control Panel > Windows Firewall
   
2. Click on the Exceptions tab
3. Make sure your VNC server software (TightVNC, RealVNC, UltraVNC, etc.) is visible in the list
4. If that's not the case, click on «Add program...» and add the VNC server program you currently use
5. Click OK to close the window

Linux

Settings may change from one distribution to another. Please refer to the instruction manual for your Linux distribution for more information about the firewall configuration.

Here is a guide that let’s you connect your iPhone, iPod Touch or iPad to your computer without having to use any Wifi Router, the connection will be direct, also called AdHoc Wifi connection.

OS X 10.4 Tiger and up

1. Click on wireless icon on taskbar, Select «Create Network»
2. Type a name for the new Network
3. On your iPhone, iPod touch or iPad, go to Settings > Wi-Fi Networks
4. You should be able to see the network name listed
5. Tap on the name and iPhone will try to connect
6. Wait until the network icon is visible
7. You're ready to connect!

Windows XP, Vista and 7

1. Open Connect to a Network by clicking the Start button , and then clicking «Connect to»
2. Click Set up a connection or network
3. Click Set up an ad hoc (computer-to-computer) network, click Next, and then follow the steps in the wizard
   
4. On your iPhone, iPod touch or iPad, go to Settings > Wi-Fi Networks
5. You should be able to see the network name listed
6. Tap on the name and iPhone will try to connect
7. Wait until the network icon is visible
8. You're ready to connect!

Linux

Settings may change from one distribution to another. Please refer to the instruction manual for your Linux distribution for more information about the Ad Hoc connection configuration.

When using NumPad with a virtual installation running with VMWare or Parallels, you have to install a VNC Server on Windows and make sure that you run the network as Bridge and *not* Shared mode. See How to connect NumPad to a computer to learn how to install RealVNC or TightVNC in Windows.

Also, make sure NumLock is not activated on your virtual machine. Also, note that the CLEAR key (top-left) is equal to NumLock on Windows. Try to tap that key once if NumPad seems to be acting like the arrow keys instead of typing numbers.

Also, you can send some keys from your virtualization software. For example, Fusion can send a NumLock command to your virtual machine. From Fusion's menu > Virtual Machine > Send Keys > Clear (Num Lock).

If you prefer to connect NumPad directly to your computer without having to go through a WiFi connection, it is possible to create a computer-to-computer connection via Bluetooth under some conditions.

Important note:

This method only applies to iPhones with Internet Tethering enabled. While Tethering is meant to connect your devices to the Internet, this method will actually connect NumPad to your computer locally, so your data plan will not be affected.

Depending on your mobile carrier, Internet Tethering may not be available on your iPhone. Contact your mobile carrier for more details.

This method is not officially supported. Official methods to connect are through a WiFi connection or through an Ad Hoc network.

Setup for using the USB cable

1. On your iPhone go to Settings > General > Network
2. Enable Internet Tethering. You will be prompted to choose between Bluetooth and USB cable. Choose USB cable.
3. Your Mac will find a new network service automatically. You can configure it to your needs in System Preferences > Network, but in most cases, the default settings will do.
4. Once the Network connection is established, you will see a blue bar on the top of your iPhone's display indicating that tethering is active.
5. Now launch NumPad on your iPhone and proceed to the connection manager.
6. You should now see your computer just like you would under a WiFi connection.

Setup for using a Bluetooth connection

1. Before you can use NumPad through Bluetooth, you need to pair your computer with your iPhone, iPad or iPod touch. Use the Bluetooth Setup Assistant to pair with your iPhone. Choose "Set up Bluetooth device" from the Bluetooth status menu in the menu bar and follow the onscreen instructions.
2. On your iPhone go to Settings > General > Network
3. Enable Internet-Tethering.
4. Your Mac will add a new network service automatically. You can configure it to your needs in System Preferences > Network, but in most cases, the default settings will suffice.
5. Once the Network connection is established, you will see a blue bar on the top of your iPhone's display indicating that tethering is active.
6. Now launch NumPad on your iPhone and proceed to the connection manager.
7. You should now see your computer just like you would under a WiFi connection.

Please log on the App Store and download v1.3.2, which fixes the issue.

Currencies supports over 130 currencies:

We're always happy to add more taxi companies to Rocket Taxi. There are no fees to be included in the database. To be added, please contact us with this information:

• Company name
• Contact
• Full Address
• Phone number to call a taxi (not your HQ phone number)
• Full details about your fees:
  • Drop Fare
  • Fare per Mile or Kilometer
  • Idle Fare
• Are your fees apply to:
  • To your company only?
  • To your city?
  • To your state/province?
  • To your country?
  • Other?
• Any other information about your company and services