Screens Express FAQ

Reboot All The Things!

A lot of issues are easily resolved by simply restarting your computer and router. If Screens Express starts to have connection issues for no apparent reason and nothing has changed, try this first.

What is the difference between Screens Express and Screens for Mac?

Screens for Mac is a client app while Screens Express is an optional utility app that takes care of configuring your network in order to make your computer reachable from anywhere.

So if you intend to connect from Screens on an iOS device, you do not need to purchase Screens for Mac as well.

OK. Then what is the difference between Screens Express and Screens Connect?

Screens Express is intended for a sporadic use where you do not need to connect to a Mac on a regular basis while Screens Connect is intended for a more regular use. Both are optional utility apps that takes care of configuring your network in order to make your computer reachable from anywhere.

If you want to connect to your computers on a regular basis when you're away, install Screens Connect. If you want to connect to a Mac to help a client, a friend or a relative, have them install Screens Express in their Mac in order to be able to connect to it.

Where can I find the Screens Express User Guide?

You'll find built-in documentation directly into Screens Express by clicking the Help button or here if you prefer the online version.

Which OS X versions are supported?

Screens Express supports OS X 10.8 Mountain Lion or later. You can download Screens Express for Mac here.

Screens Express refuses to install on my Mac!

As mentioned above, Screens Express requires OS X 10.8 Mountain Lion or later.

It is also possible that disk permissions need to be repaired. To do so, open Disk Utility, select the main disk and click on Repair Disk Permissions.

If repairing permissions doesn't fix the issue, then this article should help.

Supported Router Devices

For more information about router devices supported by Screens Express, please consult this article.

Is Windows supported?

Not at this time.

How can I uninstall Screens Express?

Simply move the app to the Trash once you're done using it.